Shipping policy

Shipping Policy

At SUHN Label, many products are made to order. Please review the information below before placing your order.

Order Processing

Once an order is placed, it is sent to production. Processing time is separate from shipping time and may vary depending on the product, order volume, fulfillment location, and production requirements.

Because orders may enter production quickly, changes or cancellations are only guaranteed when approved within the cancellation period shown at checkout.

Shipping Rates

Shipping charges are calculated at checkout based on the destination, package weight, selected shipping method, and the products in the order.

Customers can review the available shipping cost before completing payment.

Estimated Delivery Times

Delivery estimates shown at checkout begin after production is complete.

For eligible U.S. orders using Tapstitch’s U.S.A. Special Line, shipping averages approximately 5 days, with most packages arriving within about 7 days after shipment. These estimates do not include production time and are not guaranteed.

Most orders require approximately 2-3 business days for production before shipping.

Delays may occur because of:

Carrier disruptions
Severe weather
Holidays
Customs processing
High order volume
Incorrect or incomplete shipping information
Other circumstances outside SUHN Label’s control

Tracking

When tracking becomes available, customers will receive a shipping-confirmation email containing the tracking information.

Tracking may take time to update after the carrier receives the package.

Split Shipments

Some orders may contain products made or fulfilled at different facilities. These items may ship separately and arrive at different times.

When an order is split into multiple shipments, customers may receive more than one tracking number. Orders containing products from different fulfillment locations can also have different delivery estimates.

Address Accuracy

Customers are responsible for providing a complete and accurate:

Name
Shipping address
Apartment or unit number
Email address
Phone number, when requested

Please contact hello@suhnlabel.com immediately if you notice an error.

We cannot guarantee that an address can be changed after an order enters production or ships. Additional costs caused by an incorrect or incomplete address may be the customer’s responsibility.

Failed Delivery and Returned Packages

If a shipment is returned because of an incorrect address, failed delivery attempt, unclaimed package, or other customer-related issue, additional shipping charges may be required before it can be sent again.

Original shipping fees are non-refundable when delivery fails because inaccurate or incomplete information was provided.

Lost or Stalled Packages

Contact us at hello@suhnlabel.com if tracking has not updated for an extended period or if you believe the package has been lost.

We may ask you to confirm your address and contact the carrier before a replacement or refund is considered.

Orders marked delivered by the carrier are not automatically eligible for replacement or refund. Customers should first check:

Around the delivery location
With household members
With neighbors
With the local carrier or post office

Each situation will be reviewed individually.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery at hello@suhnlabel.com.

Include your order number, a description of the problem, and clear photographs of the product, packaging, and shipping label when applicable.

Please do not return an item until SUHN Label provides instructions.

International Orders

International shipping availability and rates are shown at checkout for supported destinations.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by their country. These fees are not included in the product price or shipping charge unless clearly stated at checkout.

Customs processing may delay delivery, and SUHN Label cannot control or guarantee customs-clearance times.