Refund policy

At SUHN Label, each garment is produced with intention. Because many of our products are made to order, we encourage customers to carefully review product descriptions, size charts, colors, and shipping information before completing a purchase.

Returns and Exchanges

We accept return or exchange requests within 14 days of delivery for eligible items.

To be eligible, the item must be:

Unworn, unwashed, and unused
Free from stains, odors, pet hair, makeup, or other signs of wear
In its original condition and packaging, when applicable
Accompanied by proof of purchase

Returns must be approved before an item is shipped back. Items returned without prior authorization may not be accepted.

To begin a return or exchange request, contact us at hello@suhnlabel.com and include your order number and the reason for your request.

Made-to-Order Items

Because SUHN Label garments are produced specifically after an order is placed, returns for buyer’s remorse, incorrect size selection, or change of preference may be reviewed on a case-by-case basis.

Customers are responsible for reviewing the available size chart before ordering. Approved size exchanges depend on product availability and may require the customer to cover return shipping and the shipping cost for the replacement item.

Damaged, Defective, Misprinted, or Incorrect Items

Please inspect your order when it arrives. Contact us within 7 days of delivery if your item is damaged, defective, misprinted, or different from what you ordered.

Include:

Your order number
A description of the issue
Clear photographs showing the item and the problem
A photograph of the packaging or shipping label when relevant

If the claim is approved, SUHN Label will arrange a replacement or refund at no additional cost to the customer. You should not return a defective or incorrect item unless we provide return instructions.

Minor variations in garment color, print placement, embroidery, texture, or appearance may occur because of differences in production methods, garment materials, lighting, and screen displays. These normal variations are not necessarily considered defects.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Items marked final sale
Gift cards
Customized or personalized products
Worn, washed, altered, or damaged items
Items returned after the stated return period
Products without proof of purchase

Return Shipping

For approved returns that are not related to a defect or fulfillment error, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If an item is confirmed to be damaged, defective, misprinted, or incorrect, SUHN Label will cover the reasonable cost of resolving the issue.

Do not send returns to the address shown on the original package. Products may be fulfilled from different facilities, and the correct return instructions must be provided by SUHN Label first.

Refunds

We will notify you after an approved return has been received and inspected.

If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for your bank or card provider to process and post the refund after it has been issued.

Shipping charges are non-refundable unless the order was damaged, defective, incorrect, or otherwise fulfilled in error.

If more than 15 business days have passed since your refund was approved, contact us at hello@suhnlabel.com.

Exchanges

The fastest way to receive a different size, color, or item may be to return the original eligible item and place a new order after the return is approved.

Exchanges are subject to product availability. Because products may be made to order, replacement production and shipping times may apply.

Order Changes and Cancellations

Orders enter production quickly. Requests to change or cancel an order must be submitted as soon as possible.

We cannot guarantee that an order can be modified or canceled after it has entered production or fulfillment. Once production begins, the order may become non-cancelable.

Lost, Stolen, or Delayed Packages

Shipping delays caused by carriers are outside SUHN Label’s direct control. Please contact us if tracking has not updated for an extended period or if a package appears to be lost.

Orders marked as delivered by the carrier are not automatically eligible for a refund. We may ask the customer to check with household members, neighbors, the delivery carrier, or the local post office before further action is taken.

Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.